Refund Policy

Our refund window

You can request a full refund of the Course price within [14] days of your purchase date, for any reason. We’d appreciate a line on why it wasn’t a fit, because it helps us improve the Course, but it isn’t required.

How to request a refund

• Email [email protected] from the address you used to buy, with the subject line “Refund request.”
• Include your name and, if you have it, your order number or receipt.
• We’ll confirm within two business days.

When you’ll get your money

Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank or card provider. Course access ends when the refund is issued.

Payment plans

If you bought on a payment plan and request a refund within the window, we’ll refund the instalments you’ve paid and cancel any remaining ones.

After the refund window

After [14] days, purchases are non-refundable, except where the law requires otherwise or if a technical problem on our side stops you accessing the Course and we can’t fix it.

We may decline a refund where there’s clear evidence of abuse, such as downloading all available materials and then requesting a refund, or repeated purchase-and-refund patterns.

UK and EU customers

UK and EU law gives consumers a 14-day right to cancel online purchases. For digital content, that right ends once you start accessing the Course, provided you agreed to immediate access at checkout. Our [14]-day refund window applies to every customer regardless, so you’re covered either way.

Chargebacks

If something isn’t right, please contact us before disputing a charge with your bank. We can usually sort it out faster, and a chargeback pauses Course access while it’s investigated.

Questions

Email [email protected] and we’ll help.

This policy forms part of our Terms of Service.